Rinkya (well actually neither im prolly gonna try Shoppingmalljapan now
because Celga is BAD took taking $, NO USE
If you want more in depth, just goto the 2 places below.
After a Month of hearing from them again, they seem to only respond to things they want to. I used them to get some international stuff, told them to combine all stuff in 1 because it was a couple of cds right. I got 6 lets say right, they send 5 out and the last one they tell me to pay another $11 for EMS???? (Don't recall the amount I got but same fkn ratio aspect) Anyway I ask them why I gotta pay for another shipment they say to read www.celga.com/after.html their page . Told her I read it and IT MAKES NO SENSE, both lines Contrast each other it says they can hold it stuff when the customer wants, then they say they may not be able to after some time WTF???
.I ask for refund of that one thing cause they DIDN'T NOTIFY ME about that. They said they can't do it and I am forced to pay the $11 ship.. Now they throwing their customer to waste like im nothing and they telling me to send the money and stop using them look. Id also like to've complaint on them for BAD Business practices (Hyla is in Calfornia, and Keigo in Japan), but that site couldn't do it.. Trust me Id feel like sueing them right now, just have no experiece on it.
http://www.hobbyfanatics.com/index.php?showtopic=3667 Scroll all way down thats what the deal is.
PS I asked to talk to the boss this japanese guy but she didn't even let me, just decided to respond on her own, whatever,i heard hes not really a nice guy.....)
i read he said to someone else last year that he cant deal with an uncooperative cusomer (and you know where i heard it right here)
http://www.hobbyfanatics.com/index.php?showtopic=1042
2/15/2004
" Hello,
This is Keigo from Japan. The owner of Celga, Inc.
Please bear with my poor English. I am a frank person
so I may sound rude but I will tell you my policy.
Basically, Celga doesn't like the customers who
behave like the King. We respect our customers but
we expect them to repsct us. CELGA is not a type of
USA retail companies where consumers have greater
power. We refuse the business with any customers
any time. We don't do business with someone who
is difficult. You can think Celga service of something
like membership service.
I wanted to tell you about this before we start
business because I don't want the trouble afterwards.
There is other service like us. I hope you refer to other service, too.
Thank you
Keigo Morita "
it looks like they don't care for their CUSOMERS are NOT their #1 priority, so Im gonna stop using them top one is from someone else's exp from link above (the bottom one from bustakei is the letter I got)..
The letter I got:
12/24/2005
bustakei wrote:
"as soon as the $11 is received, your package will be
in the mail to you. then all business is completed,
and hopefully a different deputy service can assist
you"
notify about what shipment?
our warehouse is really small an we cannot hold items
for that long without it costing us. Please
understand that.
if items are sitting at japan warehouse for more than
a month or so, celga japan office may prepare the
package before a customer specifially request
shipping. celga has limited storage space
available, and most of our customers bid on many items
over a long time ... so, it is impossible to hold/wait
for all items to be in stock, because new items are
always arriving for the customer.
when a package is ready to go, it is moved to a
different storage area... awaiting pick up/delivery to
the post office.
so, it is time-consuming and complicated to 'just add
1 more item' to a box that is already waiting to ship
out. that is why celga cannot.....
- emily
celga.com
--- ocean wrote:
> yes notified earlier about the seperate shipment
See what I mean, sons of b Celga,
CUSOMERS are NOT their #1 priority stop using them, they throw you to waste!!
Wed, 28 Dec 2005 19:36:05 -0800 (PST)
From: "Emily, Hyla and Keigo"
To: "ocean"
>> > as soon as the $11 is received, your package will be
> in the mail to you. then all business is
> completed,
> ...
> again - we would prefer that you use a different
> service from now on. good luck!
> - emily
